Learn how to use Legal Design Thinking to collaboratively find efficient and cost-effective ways to manage legal services, often by integrating technology and people processes.
July 26, 2018, 3:30pm – 7:00pm
Hyatt Regency San Francisco
5 Embarcadero Center, San Francisco, CA 94111
3:30 pm Welcome
3:40 pm Introductions
3:50 pm What is Design Thinking and how does it work in a legal context?
– Design Thinking Process
– Design Thinking Mindsets
– Examples of Design Thinking to illustrate process
– Design Thinking Skills – Interviewing, Empathy Mapping, Journey Mapping, POV Checklist, Brainstorming, Idea Selection, Prototyping
Debrief Discussion/Hackathon voting
5:30-7:00 pm Networking Cocktail Party
The legal industry has entered a phase of more intense volatility, uncertainty, complexity and ambiguity (VUCA). Law firms, legal technology companies, client organizations and alternative service providers need to innovate and collaborate at a much higher level than before. But how does a firm or organization learn to innovate in a traditional risk-averse culture?
What if legal technologists, law firm administrators, and in-house legal operations professionals could master the design process to creatively develop new ways to deliver legal services and delight clients? What if legal professionals become competent in using the five steps of design (empathize, define, ideate, prototype, and test) to create unique solutions that improved quality and reduced cost?
The Design Thinking* Legal Workshop is a two-hour experience that will give you a hands-on opportunity to learn how the Design Thinking process works, and how you can apply it in a legal context. Participants will learn the basic concepts not by lecture, but by actually going through the design process in a fast-moving, intense workshop, resulting in a prototype of a design concept. We will also introduce tools and skills critical to implementing a Design Thinking initiative.
*Design Thinking is an innovative process that has been used to design many of the things we use every day, from smartphones to medical devices. Professional service firms have recently adopted the concept to improve client service, develop new service offerings and solve internal process design problems. Law firms and legal departments are beginning to use the design thinking process to collaboratively find efficient and cost-effective ways to manage legal services, often by integrating technology and people processes.
The Hackathon Exercise is a fast-paced, eight phase exercise that takes participants through the design process, from empathy (repeated interviews) to prototyping, where they physically make a representation of their solution and present it to their partner for feedback. They use craft supplies like pipe cleaners, construction paper, and office supplies to construct their prototype. Each phase has a brief introduction to it, but for the most part, it is learning by doing. The thirty minute debrief is critical to achieving the learning goals. Participants hear from each other what worked and didn’t. Most importantly, we focus on the challenges and opportunities of applying design thinking to client-focused problems in the legal context.
Mark is President of Leadership for Lawyers, a consultancy focused on helping lawyers and professionals become stronger leaders. His clients range from single office firms to Global 5 firms. He is an adjunct faculty at the University of Denver School of Law and former adjunct faculty at the Center for Creative Leadership. Mark is a Fellow of the College of Law Practice Management and an inductee in the Legal Marketing Association Hall of Fame. www.leadershipforlawyers.com
Vendor Member: Complimentary
Vendor Non-Member: Complimentary